Qualification
Real qualification led the client to mention that the request was only meant to get a comparison quote, because they had already chosen a partner they had worked with before. But they had to obtain three quotes. The right qualification saved valuable time and so avoided costs.
Standstill
The client didn't want to decide. All the facts were on the table, and still no decision came. He needed to be won over emotionally. Once that happened, he was able to give the ‘go’ for a multi-year project.
Objection
References were requested that simply couldn't be met. With the right arguments, other references were accepted in the end, and a significant private bank was won as a client.